Customer Issue: Mr. Kelley had concerns that his garage door might break down because of how much slower it had gotten over time.
Our Solution: After checking the garage door rollers and tracks as the most likely cause for this problem, our experts found that the rollers were breaking down from wear and tear. We clamped the door to secure it, before popping open the tracks. Our team removed each broken roller and replaced it with a new one. Afterward, we closed the track and tested the door’s movement.
Garage Door Off Track
Customer Issue: The customer found that his garage door abruptly seemed to be stuck and have difficulty moving, and it was causing problems when he needed to leave his home quickly.
Our Solution: Our experts looked over the system closely and found that the garage door had come off of the track. Upon opening the track up to look, it was determined the problem had occurred due to debris, which was cleared out. The rollers were reinserted and the track closed again.
Garage Door Troubleshooting
Customer Issue: The Greenbergs’ garage door started closing without warning when left open and they were in quite a pickle.
Our Solution: A cursory examination of the garage door opener and its wiring didn’t reveal any problems, so the team decided to look at the controls before taking anything apart. Taking the batteries out of the remote solved the problem temporarily, and removing a jam in the handset wiring resolved it for good.
Customer Issue: Malfunctioning Genie door opener.
Our Solution: The electromagnetic pulses during the lightning storm caused a short in the circuit board, so we took it out and installed the replacement model 20393R. Then, we tested the safety of the system and double checked everything else was in excellent condition.
Extension Spring Replacement
Customer Issue: Broken extension spring.
Our Solution: It turned out that the existing springs were not the correct fit for that type of door, so we installed a stronger pair. We made sure the door was perfectly balanced and carried out long overdue maintenance.
Customer Issue: Damaged cables.
Our Solution: Not only were the cables rusty, but they were also starting to fray, which is why we had no other choice but to install a new pair. We also corrected the tension of the springs and applied lubricant where necessary.